Track your customers' capital applications

An application is what your customer fills in when they take up an offer. Slate reviews it, and this page shows where each one stands.

Where to find it: open Programs, select Capital, then select Applications.

The columns are Customer, External ID (your own ID for the customer), Amount (the offer amount), Status and Submitted (when it was started). Select a heading to sort.

What you can and can't do here

This page is for watching. You can search, filter, open an application and export the list.

You can't approve, reject or edit an application. Slate reviews every one. Your customer completes any steps asked of them. When an application needs something, you can remind your customer. The pending action tells you what to ask for.

What each status means

• Draft: your customer started but hasn't submitted. What to do: nothing. If it sits for days, nudge them to finish.
• Processing: submitted. Slate is reviewing it. What to do: nothing. No action is needed from you.
• Needs action: waiting on your customer. Small labels under the status name each task. What to do: ask your customer to complete it. See the next section.
• Approved: the customer accepted the final terms. A financing agreement follows once the money is released. What to do: follow it in Financing.
• Rejected: Slate's review declined it. The customer was told, and the reasons are shown when Slate recorded them. What to do: nothing. The rejection email tells the customer when they can apply again.
• Cancelled: stopped before a decision. For example, a draft is cancelled when you move a customer to another product. What to do: nothing, unless it was a mistake. Then ask Slate.
• Expired: the customer didn't confirm the final terms in time. It's marked as no longer active. What to do: ask Slate for a new offer if the customer still wants one. The default time allowed is 90 days.

Find applications that need something

Choose a pending action to see every application stuck on that one task.

To go back, change the status filter. Clearing Requires action also clears the pending action.

What each pending action means

• Bank verification: the customer must verify their bank account. What to do: ask them to complete the bank verification step.
• Contract signature: the customer must sign the financing agreement. What to do: remind them. Nothing is funded until they sign.
• Identity verification: the customer must prove who they are with a photo of their ID. What to do: ask them to complete it.
• Counter offer: Slate sent different terms, such as a smaller amount. The customer must accept them. What to do: tell the customer to check their email and confirm. Nothing moves until they do.
• Bank reconnection: Slate needs the customer to link their bank again. What to do: ask them to reconnect.

For what your customer sees at each step, read Guiding your applicants.

Open an application

Select any row. A panel opens on the right. Here are real examples, one for each state.

A draft

Waiting on Slate

Waiting on the customer

An application waiting on a bank check looks like this:

A counter offer

When Slate offers different terms, the panel compares them to what the customer asked for.

The big number is the new amount. The small chip next to it, such as "20%" with an arrow, shows how far it is from what the customer picked. Term is how long repayment takes. Payment is each instalment and how many there are.

Approved

Rejected

If Slate recorded reasons, a Decline reason(s) list appears below the headline.

Cancelled

Record details

Select the small (i) icon at the top of the panel to see the IDs: Application ID, External ID, Customer ID, and the dates created and last updated. Quote these when you contact Slate.

Export the list

Select the download icon, then Export. The file holds only the rows loaded on the page, so set "Show per page" to 100 first. It includes counter offer columns too.

If something goes wrong

An application has been on Needs action for weeks

Open it and read Outstanding. Ask the customer to finish that task. If it stays stuck, Slate may let it expire.

I can't filter to Cancelled or Expired

The filter doesn't list them. Search for the customer by name instead.

A customer says they never got a counter offer

Slate emails it to the customer. Check the spam folder, then see Customer emails.